1 About this policy
Universal Avenue's management team has developed this quality policy to govern operations to ensure quality. Quality is key to our business because we value our customers. We strive to provide:
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of achieving an NPS of 10 and continuous improvement throughout our business:
Johan Lilja - Founder & CEO
Quality policy scope
The Quality Management System applies to all Universal Avenue's processes, activities and employees, and includes the delivery of all solutions offered by the company. As a reseller, Universal Avenue exerts limited influence over Brands’ and Partners’ operational processes. To mitigate against this, we proactively screen out and retroactively off-board brands and partners that fail to meet established criteria. The quality policy scope has been determined together with Risks and Opportunities and Stakeholder analyses.
The company's business facility is located at:
Grev Turegatan 5E, 114 46 Stockholm, Sweden
The company claims no exclusions from the ISO 9001 standard.
The following worksite is excluded from the company quality system at this time;
Östra Hamngatan 1, 411 10 Gothenburg, Sweden